Welcome to Creature Comforts Customer Service ....
Creature Comforts would very much appreciate your input about our products and services. Please use one of the
contact email links below to tell us what products and services you'd like to see us add and how can we improve the
services we offer now.
For answers to specific questions you may have, please choose a link below:
Manage or Create Account
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If you have purchased an item at Creature Comforts, you already have an account with us and can use
these account features at any time:
If you have not yet purchased an item at Creature Comforts, you can create an account with us now or when you
purchase your first item.
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Contact Information & Hours
Email Contacts:
- Click HERE to request General Support
- Click HERE to request Order Information
- Click HERE to request Sales Information
Telephone Contact :
Phone:
1 (604) 536-2401
Office Hours:
8 a. m. to 5 p. m. PST each day
If no answer:
Please leave message for callback
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Shipping & Delivery Information
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Creature Comforts uses Post Canada Regular Parcel Post to ship all products ordered. Customers
choosing the PayPal payment option can typically expect to receive purchases
within 4-7 business days from the day the order is placed on our website. Orders paid for with a money order will be shipped immediately upon money order receipt. Orders paid for with a personal cheque will be held for up to ten days to allow for bank clearance.
The following charges are applied to each item ordered:
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Product
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Shipping Fee
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X-Pen Covers
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$15.00
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Clickers
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$4.00
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Dog Beds
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$9.00
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Other Products
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$6.00/CND - $5/US
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The charges displayed above cover both shipping and handling costs.
Infrequently, for unforseen reasons, delivery may be delayed. Before initiating a delivery inquiry, we ask customers to wait 14 days for orders
shipped to locations within Canada and the U.S.
If you suspect your order may have been lost, please contact Creature Comforts by telephone
1 (604) 536-2401
Our offices are open to take your calls
from 8 a. m. to 5 p.m. PST, seven days a week. You may also email us
(orders@creature-comforts.ca).
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Creature Comforts Guarantee
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Each Creature Comforts clothing item is custom made to your specifications. We do not pull your order off the shelf.
That is why we ask for accurate body measurements for your dog and gender and breed information as well. With your
help, Creature Comforts can create your dog's garment with perfect fit in mind. If you are not completely delighted with your purchase
and the way it fits your dog, we will replace your order or offer a full refund.
For all our products, your complete satisfaction is our goal and guaranteed. If, for any reason, you are not completely satisfied with your purchase,
simply return it to us within 30 days of taking delivery. Please use
the Request General Support link above (in the Email Contacts section of this page) to initiate the return process. We
will promptly replace your order to your satisfaction or give you a full refund.
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Payment Methods
In order to make your purchases with Creature Comforts as convenient and efficient as possible,
customers may choose from the following payment options:
- PayPal
- Money Order
- Personal Cheque
Customers choosing the PayPal payment option can typically expect to receive purchases
within 4-7 business days from the day the order is placed on our website. Orders paid for with a money order will be shipped immediately upon money order receipt. Orders paid
for with a personal cheque will be held for up to ten days to allow for bank clearance.
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About Privacy
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At Creature Comforts, visitors can enter our shop to browse products without having to disclose personal
information. In addition, our web site prevents visitors from exchanging or posting information that is
available to other visitors.
We collect only personal data that you provide when purchasing Creature Comforts products -- information that
is required to successfully complete our mutual transaction.
We collect no information about customers from other sources, and
we disclose nothing to other entities. Your personal data is protected from unauthorized access, improper use or
disclosure, unauthorized modification and unlawful destruction or accidental loss. In addition, personal data
is not disclosed to provincial or state institutions/authorities unless required by law.
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About Security
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To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in
place appropriate physical, electronic, and managerial procedures to safeguard and secure the information you provide online.
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Frequently Asked Questions
I have received my order, but it is not the product I selected. What should I do?
Return the product to Creature Comforts within 30 days of delivery, and we will gladly correct our mistake. Please use
the Request General Support link above (in the Email Contacts section of this page) to initiate the return
process. Be sure to include your order number in your request.
I have received my dog's coat, but it doesn't fit at all. What should I do?
Return the product to Creature Comforts within 30 days of delivery, and we will gladly correct the fit or refund your
purchase price. Please use the Request General Support link above (in the Email Contacts section of this page)
to initiate the return process. Be sure to include your order number in your request. (You may be asked to repeat
and re-send your dog's body measurements to help us provide a better fit. -- please review provided
instructions).
The product I ordered from you is defective. What should I do?
Return the product to Creature Comforts within 30 days of delivery, and we will gladly replace it. Please use
the Request General Support link above (in the Email Contacts section of this page) to initiate the
return process. Be sure to include your order number in your request.
A week has gone by and I have not received my order. What should I do?
Creature Comforts uses the Post Canada Regular Parcel service to deliver products. Sometimes delays may occur.
Please wait 14 days before initiating an inquiry.
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